FAQ
FAQ – Frequently Asked Questions
Welcome to the Canada Outdoor Gear FAQ page! Here, you’ll find answers to some of the most common questions about our products, services, and policies. If you have additional questions, feel free to contact us at info@canadaoutdoorgear.com.
General Questions
1. What types of products do you offer?
At Canada Outdoor Gear, we specialize in reloading supplies, firearms, ammunition, and hunting equipment. Our selection includes everything you need for your outdoor adventures.
2. Are your prices listed in CAD?
Yes, all prices on our website are listed in Canadian dollars (CAD).
Ordering and Payment
3. How do I place an order?
To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. You will be prompted to enter your shipping and payment information.
4. What payment methods do you accept?
We accept payments via:
- PayPal
- Interac E-transfer
- Bitcoin
Payment instructions will be provided at checkout.
5. Is there a minimum order requirement?
Yes, we have a minimum order requirement of $200 CAD.
Shipping
6. Do you ship internationally?
Yes, we ship worldwide! You can select your shipping preference at checkout.
7. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor your shipment’s progress.
8. Are there additional fees for international shipping?
Yes, international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.
Returns and Refunds
9. What is your return policy?
You may return items within 30 days of receiving your order. Items must be unused and in their original packaging. For more details, please refer to our Refunds and Returns Policy.
10. How do I initiate a return?
To initiate a return, please contact us at info@canadaoutdoorgear.com to obtain a Return Authorization Number (RAN). Include your order number and the reason for the return in your email.
11. When will I receive my refund?
Once we receive and inspect your returned item, you will be notified of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.
Customer Support
12. How can I contact customer support?
You can reach our support team via email at info@canadaoutdoorgear.com. We aim to respond almost instantly to all inquiries.
13. Do you have a physical store?
Currently, Canada Outdoor Gear operates exclusively online. This allows us to offer a wider selection of products and reach customers worldwide.
Product Questions
14. How do I know if a product is in stock?
Product availability is displayed on each product page. If an item is out of stock, you may contact us for expected restock dates.
15. Do you offer bulk purchasing or discounts?
For bulk orders or inquiries about discounts, please contact us directly at info@canadaoutdoorgear.com.
Safety and Compliance
16. Are your products compliant with Canadian laws?
Yes, we ensure that all products comply with Canadian regulations. However, it is the customer’s responsibility to ensure compliance with local laws regarding firearms and ammunition.
17. What should I do if I receive a damaged item?
If you receive a damaged item, please contact us immediately at info@canadaoutdoorgear.com with your order details and photos of the damage. We will assist you in resolving the issue.
Thank you for visiting our FAQ page! We hope you find the information helpful. If you have any further questions, please don’t hesitate to reach out. Happy adventuring!