Canada Outdoor Gear – Frequently Asked Questions (FAQ)

General Information

What is Canada Outdoor Gear?

Canada Outdoor Gear is an online retailer specializing in outdoor, survival, tactical, hunting, fishing, and shooting gear, including firearms, optics, ammo, gun parts, and apparel. We operate exclusively online and ensure all our products comply with Canadian regulations.

Where is Canada Outdoor Gear based?

We are based in Canada and operate as an online-only store. We do not have a physical storefront but provide worldwide shipping for all our products.

How can I contact Canada Outdoor Gear?

You can reach us via Live Chat on our website or send us an email at:

We provide customer support for inquiries regarding orders, shipping, returns, payments, and any other questions you may have.

Ordering & Payment

What is the minimum order amount?

We require a minimum order of $200 before checkout. This ensures we can efficiently process and ship orders while keeping our pricing competitive.

What payment methods do you accept?

We accept the following payment methods:

  • PayPal
  • Interac E-transfer (Available for Canadian customers only)
  • Bitcoin (Enjoy a 10% discount when paying with Bitcoin)
  • Bank Transfer (Available for orders of $1000 and above)

Do you accept credit or debit card payments?

No, we do not accept credit or debit card payments at this time. Payments must be made using one of the methods listed above.

How do I make a payment?

After placing your order, you will receive an order confirmation email. Since payments are processed manually, you must contact us via email to receive payment instructions. Once we confirm your payment, your order will be processed and shipped.

Is my payment secure?

Yes, we use manual processing for payments to ensure security and to reduce fraud risk. We do not store payment details, and our payment methods offer secure transactions.

Shipping & Delivery

Do you ship internationally?

Yes, we ship worldwide. International shipments may take longer due to customs clearance and local regulations.

What shipping methods do you offer?

We offer the following shipping options:

  • Standard Shipping – 4 Business Days: $5.00
  • Express Shipping – 2 Business Days: $10.00
    • (May take longer depending on your location, especially for international shipments.)

All orders are shipped via UPS, DHL, or FedEx, with tracking details provided upon shipment.

How long does shipping take?

  • Canada & USA:
    • Standard: 4 business days
    • Express: 2 business days
  • International Shipments:
    • Delivery time varies based on the country and customs process. Expect 5-14 business days for most locations.

Will I receive tracking information?

Yes, once your order has been shipped, we will send you an email with a tracking number so you can monitor your shipment.

Are there any additional shipping fees?

For hazardous products such as primers and powders, a $15 hazmat fee applies.

Firearm & Ammo Purchases

Do I need a license to purchase firearms?

Yes, purchasing firearms and ammunition is subject to all legal requirements in your country. Customers must comply with local and national firearm regulations.

Do you ship firearms internationally?

We only ship firearms to locations where it is legally permitted. You must ensure that you comply with the laws of your country regarding firearm imports.

What do I need to do before purchasing a firearm?

Before purchasing a firearm, you must:

  1. Ensure you meet the legal requirements in your country.
  2. Provide any necessary documentation (e.g., firearm licenses, permits).
  3. Follow local procedures for firearm transfer and background checks.

Do you sell restricted or prohibited firearms?

No, we strictly adhere to Canadian and international firearm laws and do not sell restricted or prohibited firearms.

Can you ship ammo and gun parts?

Yes, but the responsibility lies with the buyer to ensure their local laws allow for the import of ammunition and gun parts.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of receiving your order under the following conditions:

  • Items must be unused and in their original packaging.
  • Customers must obtain a Return Authorization Number before shipping back items.

How do I request a return?

To initiate a return, contact us via email at canadaoutdoorgear@gmail.com or support@canadaoutdoorgear.com. We will provide you with a Return Authorization Number and further instructions.

Are there any items that cannot be returned?

For safety and regulatory reasons, the following items cannot be returned:

  • Firearms and ammunition
  • Hazardous materials (primers, powders, etc.)
  • Used or opened items
  • Customized or special-order items

When will I receive my refund?

Refunds will be processed once we receive and inspect the returned item. This process may take 5-10 business days after the item arrives at our facility.

Product Compliance & Legal Information

Do you comply with Canadian laws?

Yes, all our products comply with Canadian regulations. We do not sell any prohibited or restricted items.

Do I need to verify my age to purchase certain products?

Yes, for age-restricted items such as firearms, ammunition, and certain tactical gear, customers may need to provide proof of age upon request.

Who is responsible for legal compliance in other countries?

Customers are responsible for ensuring that the products they purchase comply with their local laws and regulations.

Bulk Orders & Discounts

Do you offer bulk discounts?

Yes, we offer discounts for bulk orders. Please contact us for pricing and availability.

Is there a discount for Bitcoin payments?

Yes! Enjoy a 10% discount on your total order when paying with Bitcoin.

Other Questions

Do you offer wholesale partnerships?

Yes, we work with businesses and organizations for wholesale purchases. Contact us for more details.

I have a question that is not listed here. How can I get more information?

If you have any other questions, please contact us via Live Chat or email:

We are happy to assist you!